“Start With the Customer and Work Backward”
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Author: Jeff Bezos
“Computers are great because when you're working with them you get immediate results that let you know if your program works. It's feedback you don't get from many other things.” ― Jeff Bezos
“If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.” ― Jeff Bezos
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” ― Jeff Bezos
“The missionary is building the product and building the service because they love the customer, because they love the product, because they love the service. The mercenary is building the product or service so that they can flip the company and make money.” ― Jeff Bezos
“Complaining is not a strategy.You have to work with the world as you find it, not as you would have it be.” ― Jeff Bezos
“We believe that it’s technology married with the humanities that yields us the result that makes our heart sing.” ― Jeff Bezos
“In terms of the Internet, it's like humanity acquiring a collective nervous system. Whereas previously we were more like a [?], like a collection of cells that communicated by diffusion. With the advent of the Internet, it was suddenly like we got a nervous system. It's a hugely impactful thing.” ― Jeff Bezos
“When a person with money meets a person with experience, the one with experience ends up with the money and the one with money leaves with experience.” ― Jeff Bezos
“Talking to Time Magazine a few years back, Peter Drucker got to the heart of things: “I will tell you a secret: Dealmaking beats working. Dealmaking is exciting and fun, and working is grubby. Running anything is primarily an enormous amount of grubby detail work . . . dealmaking is romantic, sexy. That’s why you have deals that make no sense.” ― Jeff Bezos
“Do what you love and work for whom you admire the most, and you've given yourself the best chance in life you can.” ― Jeff Bezos